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Engineer (m/f/d) Technical Support

Berlin

Please apply here on „OFFICEbbb.de“ with the „Apply Now“ link/button at the top right.

Note: Please apply exclusively via our direct application link hosted by Empfehlungsbund and OFFICEbbb.de: https://en.officebbb.de/jobs/240968/engineer-m-strich-f-strich-d-technical-support-in-berlin. We are looking forward to meet you!


Releases new energy - your commitment:
  • You are the first point of contact for technical issues relating to PV systems, with a focus on solar storage, solar inverters, home energy management systems, substructures and solar modules.
  • You support the commissioning and parameterization of system components.
  • You optimize documentation within the scope of customer support for internal (e.g. work instructions or process flows) and external purposes (e.g. installation instructions or FAQ's). 
  • You process customer complaints, including communication with the manufacturer of the components, and carry out service visits to customers and end customers.
  • You create evaluations and reports on complaints and customer visits.

Combines passion with know-how - your profile:
  • You are trained as an electrician or mechatronics engineer or ideally have a degree and already have international work experience.
  • You have experience and knowledge in the use of common measurement equipment and the interpretation of measured values.
  • You already have experience in the field as a service technician in electrical engineering (planning, maintenance, repair and monitoring of photovoltaic systems).
  • You work goal-oriented and convince with conflict and assertiveness.
  • You are communicative and like to work in a team, as well as oriented towards customer requirements.
  • You have knowledge in MS Office and SAP.
  • Good German and English skills, both written and spoken, as well as a willingness to travel at home and abroad and the ability to work at heights complete your profile.

And this is how we back you up:
  • Arrival made easy: With the help of a welcome training and an orientation plan, we introduce you to your new tasks in a structured manner. A personal mentor will be at your side with help and advice.
  • Moving forward together: In a collegial atmosphere we live open communication, support each other and share our knowledge. In addition, we promote your professional and personal development with further training opportunities.
  • Your commitment pays off: We reward your commitment with fair remuneration based on international standards, consisting of a fixed and a flexible component - based on the achievement of objectives. On top of this, you can count on capital-forming benefits, a company pension scheme and accident insurance.
  • Work-Life-Balance: The compatibility of family and career is a major concern for us. So that there is enough time for the family away from work, you have 30 days of vacation per year at your disposal.
  • Good for body and soul: A wide range of health offers from our Q.CARE program, e.g. flu vaccinations or preventive medical checkups, ensure that you stay fit - because the well-being of our employees is close to our heart.
  • Mobile on all routes: We offer you flexible working hours and the possibility of mobile working. Well-equipped, barrier-free offices and meeting rooms complete the overall picture.
Engineer, Technical, Support, OFFICE, Englisch, Communications, Communication, Planning, reporting, OFFICEbbb.de, Empfehlungsbund

This Job resp. positions as 'Engineer (m/f/d) Technical Support' is vacant in following addresses: 10829 Berlin .

Short profile of Hanwha Q CELLS GmbH

Die Hanwha Q CELLS GmbH ist die deutsche Tochter eines der weltweit führenden Solarunternehmens, Hanwha Q CELLS Co. Ltd. und damit Teil der Hanwha Gruppe – eines FORTUNE® Global 500 Unternehmens sowie eines der acht größten Unternehmen Südkoreas. Q CELLS betreibt in Deutschland Standorte im Bitterfeld-Wolfener Ortsteil Thalheim und in Berlin. Mit dem globalen Zentrum für Technologie, Innovation und Qualität in Thalheim bildet die Hanwha Q CELLS GmbH das technologische Fundament für das weltweite Solargeschäft von Q CELLS. Rund 200 Experten in der Forschung und Entwicklung sowie im Qualitätsmanagement entwickeln hier Solarmodule und -systeme „Engineered in Germany“. So trägt die Gesellschaft in Deutschland wesentlich dazu bei, die Technologie- und Qualitätsführerschaft der Marke Q CELLS weltweit auszubauen.

Von Deutschland aus steuert das Unternehmen auch sämtliche Vertriebsaktivitäten in Europa – einem der wichtigsten Solarmärkte für das Unternehmen – und entwickelt von hier aus die Geschäftsmodelle für die Zukunft. So ist Q CELLS bereits heute Komplettanbieter von sauberen Energielösungen für Kommunen, Unternehmen und private Kunden in Deutschland und Europa: von Solarmodulen und -systemen, über Stromspeicher und Cloud-Lösungen, bis hin zu Stromverträgen für jedermann. Von Berlin aus betreibt Q CELLS außerdem sein Geschäft als einer der erfahrensten Partner für die Entwicklung, den Bau und die Finanzierung von großen Solarkraftwerken.


Durch die Communitys des Empfehlungsbundes konnten wir unsere Sichtbarkeit als Arbeitgeber in der Region deutlich erhöhen, was sich an der gestiegenen Anzahl qualitativ hochwertiger Bewerbungseingänge und letztendlich der neu gewonnen Mitarbeiter zeigt.

Ms. Ellen Lindner

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